Once payment is complete, your order should take 24-48 hours to leave our warehouse. You'll get an email with tracking information right before the shipping carrier picks up your item. 

 

During seasonal times like Thanksgiving Day, Christmas Day, New Year's Day, Black Friday, and Cyber Monday, order processing can take up to 5 business days. We appreciate your patience while we prepare your order. 

 

We have four locations that we ship from, and they are:

 

Birmingham, United Kingdom

Charlotte, North Carolina

Barcelona, Spain

Riga, Latvia

Please allow 5-10 days for US orders and 10-15 days for international orders.

All full-price purchases are eligible to be returned and refunded within 30 days from the delivery date. For hygienic reasons, underwear, bras, socks, beanies, hats, masks, and bandanas cannot be returned/refunded. You can reach us via our contact page or direct email to start a return and refund. Be sure to include your order number.

 

We do not refund the original shipping or return shipping costs except for faulty or incorrectly shipped items.

 

Returns for refund must arrive back to us in their original, unused, unaltered, and unwashed condition and must be returned with the original tags and in their original protective packaging. All returns are subject to inspection before a refund or exchange is processed. Items that do not meet the above criteria or are damaged in transit may not be refunded.